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POLICIES

Shipping 

Domestic parcels are sent by Australia Post Express. International Parcels are sent by Australia Post Economy Air. 

If you would like to upgrade to Registered Mail for signature on delivery, or International Express, please contact me for a quote. 

Processing time: The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times:

Australia: 2-5 business days

North America: 2-4 weeks

Europe: 2-4 weeks

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns and exchanges. 

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

I don't accept cancellations, but please contact me if you have any problems with your order.

The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy Policy

All purchases made at Luminous Design Store are transacted through the Etsy online market place platform, and Etsy’s privacy policies apply to all such transactions. As all payments are transacted through Etsy, luminousdesignstore.com has no access to your private financial information.

 

In order to design better products and services intended to meet shopper’s requirements, Luminousdesignstore.com collects information on visitors in two ways. The information visitors manually provide when they opt into an e-mail or fill out the contact form. Such information can be tied directly to individuals because it’s information they have provided. This information is automatically collected through trusted third party partners: Google Analytics and Mailerlite. Information is collected about what pages people visit on the site, where they’re located, what email campaigns they open, click on, and opt into. Generally, third party partners only provide this information to luminousdesignstore.com in aggregate form, but some things can be directly attributed to individuals - for example when you sign up to receive emails we can see what you click on. But we do our best to protect your info by working only with trusted third parties, and processing all transactions through Etsy. We do all this to design better products and target them to customers effectively. Customer information is only shared with our third party partners when necessary to deliver the services and products that customers have requested.


If you would like to know what information we have which is directly attributable to you, please send an email to hello@luminousdesignstore.com